Effective Date: October 8, 2026
This Privacy Policy explains how Ember Lore Studios ("Ember Lore Studios," "we," "us," or "our") may collect, use, disclose, and retain information when you use our websites, mobile games, applications, and other software (collectively, our "Services"). Information practices can vary by product and by the features you use. A product may provide additional or more specific privacy notices; please review those notices as well as this policy.
1. Information We May Collect
Depending on the Service and your choices, information may include:
- Information you provide: Contact details, account or profile information, support requests, survey responses, and other information you choose to submit.
- Service and activity information: Game progress, settings, feature usage, interactions, user-created content, and purchase or transaction records associated with a Service.
- Device and log information: Device type and identifiers, operating system, app version, language, IP address, access times, diagnostic data, and crash or performance reports.
- Information from platforms and partners: Information made available by app stores, sign-in providers, analytics or advertising partners, and other third parties, subject to their policies and your settings.
Some information is needed to provide particular features. If you choose not to provide it, those features may not be available. The permissions and information requested by each Service are described in its platform disclosures and, where applicable, in-app notices.
2. How We Use Information
We may use information to:
- Provide, operate, maintain, and support our Services, including accounts, saved progress, and requested features.
- Process purchases and related support, and communicate with you about accounts, updates, or service matters.
- Understand usage, diagnose errors, improve performance, and develop new products and features.
- Protect users and our Services, detect or prevent fraud, abuse, security incidents, and violations of our terms.
- Personalize features and, where enabled and permitted, measure or deliver advertising.
- Comply with legal obligations and enforce our agreements and rights.
3. How We Disclose Information
We may disclose information to service providers that help us operate, secure, analyze, or support our Services; to platform providers and payment processors to enable downloads or transactions; and to other parties when you request or authorize it. We may also disclose information to protect people, our Services, or our legal rights, to comply with law or valid legal process, or in connection with a business transaction such as a merger, financing, or sale of assets.
Some Services may use analytics or advertising technologies provided by third parties. Their collection and use of information may be governed by their own privacy policies and your device, platform, or in-product settings. We do not control independent third parties' practices.
4. Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods vary based on the information and the Service. We take reasonable administrative, technical, and organizational measures designed to protect information, but no method of transmission or storage is completely secure.
5. Your Choices and Privacy Rights
You may be able to access, correct, delete, or obtain a copy of certain information, or object to or restrict certain processing, depending on your location and applicable law. You can also manage certain permissions, advertising preferences, and account settings through your device, platform, or the relevant Service. We may need to verify your identity before responding, and some information may be retained where permitted or required by law.
To request deletion of an account or associated information, follow the Account and Data Deletion Instructions or contact us using the details below.
6. Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without legally required consent. Where local law sets a higher age threshold for data-protection rights, that threshold may apply. If you believe a child has provided us personal information inappropriately, contact us so we can review and take appropriate steps.
7. International Users
Your information may be processed in countries other than the country where you live, where privacy laws may differ. Where required, we use appropriate safeguards for international transfers and honor applicable local privacy rights.
8. Changes to This Policy
We may update this policy from time to time. We will revise the effective date above and, when required, provide additional notice or obtain consent. Your continued use of a Service after an update takes effect is subject to the revised policy, to the extent permitted by law.
9. Contact Us
For privacy questions or requests, contact Ember Lore Studios at support@emberlorestudios.com.